Shipping Policy
Shipping Policy
Last updated: April 15, 2026
$5 flat rate shipping on every order. We ship all orders from Sparks, Nevada, USA via USPS or UPS.
Processing Time
All crystals are custom-made to order. Once you place your order, our team begins engraving within 1–2 business days.
Most orders are fully produced and ready to ship within 3–5 business days. During peak seasons (holidays, Valentine's Day, Mother's Day), processing may take up to 7 business days.
Shipping Methods & Delivery Times
- Standard Shipping (Free): 5–7 business days after dispatch
- Expedited Shipping: 2–3 business days after dispatch (additional cost, available at checkout)
- Overnight Shipping: Next business day after dispatch (additional cost, available at checkout)
💡 Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or peak holiday volume.
Where We Ship
We currently ship to all 50 US states including Alaska and Hawaii. We also ship to US territories (Puerto Rico, Guam, US Virgin Islands) — please allow additional transit time for these destinations.
International shipping is not currently available.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order at any time using our Track Order page or by entering your tracking number directly on the USPS or UPS website.
Lost or Damaged Shipments
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier and send a replacement at no charge.
Please save all original packaging and take photos of any damage — this helps us resolve the claim quickly.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@engravedin3d.com and we will do our best to update it before the order ships.
Contact Us
Questions about your shipment?
Email: support@engravedin3d.com
Location: Sparks, Nevada, USA
Business Hours: Monday – Friday, 9am – 6pm PST
© 2026 Engraved in 3D. Handcrafted in Sparks, Nevada, USA.