Privacy Policy
Privacy Policy
Last updated: April 19, 2026
At Engraved in 3D, your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our website or placing an order, you agree to the terms described below.
Who We Are
Engraved in 3D is a custom crystal engraving business based in Sparks, Nevada, USA. We sell personalized 3D laser-engraved crystal gifts through our website.
Website: engravedin3d.com
Email: support@engravedin3d.com
Information We Collect
Information you provide directly:
- Name, email address, shipping address, and phone number when placing an order
- Photos and custom text you upload for engraving
- Messages you send us via our contact form
Information collected automatically:
- Browser type, device type, and operating system
- Pages you visit on our website and time spent on each
- IP address and approximate location (country/region)
- Referring website or link that brought you to us
How We Use Your Information
- To process and fulfill your order (engrave and ship your crystal)
- To communicate with you about your order status
- To respond to your support requests and contact form messages
- To improve our website, products, and customer experience
- To send you order confirmations and shipping notifications
- To send marketing emails if you have opted in (you can unsubscribe at any time)
Your Photos & Custom Content
Photos you upload are used solely to create your custom crystal engraving. We do not share, sell, or use your photos for any other purpose.
Photos are stored securely and may be retained for a limited time to allow for order re-prints or replacements. You may request deletion of your photos at any time by contacting us.
Shopify Dropship App
Our Shopify app ("Engraved in 3D — Dropship") allows Shopify merchants to import our products into their stores and automatically route orders to us for fulfillment.
When a merchant installs our app, we collect:
• The merchant's Shopify store domain and API access token (used only to create products in their store)
• Records of which products the merchant has imported
• Customer order details (name, shipping address, items ordered) for orders containing our products — used solely for fulfillment
We do not sell or share merchant or customer data with any third parties beyond what is required to fulfill orders (shipping carriers). Merchants may uninstall the app at any time to revoke access. To request deletion of your store's data, contact us at support@engravedin3d.com.
Sharing Your Information
We do not sell your personal information. We may share your data only with trusted third parties necessary to operate our business:
• Payment processors (e.g., Stripe, PayPal) to securely handle transactions
• Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your order
• Email service providers for order and marketing communications
• Website analytics tools to understand site traffic
All third parties are required to keep your information secure and use it only for the purpose it was shared.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:
• Keep items in your shopping cart
• Understand how visitors use our site
• Remember your preferences
You can disable cookies in your browser settings, but some features of our website may not function correctly without them.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption. Payment information is processed by PCI-compliant payment providers — we never store your full card details.
Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing emails at any time
- Lodge a complaint with a data protection authority
💡 To exercise any of these rights, email us at support@engravedin3d.com and we will respond within 10 business days.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy, please reach out:
Email: support@engravedin3d.com
Location: Sparks, Nevada, USA
Business Hours: Monday – Friday, 9am – 6pm PST
© 2026 Engraved in 3D. Handcrafted in Sparks, Nevada, USA.